Genbook, an Australian-American venture, provides businesses and professionals a process to receive appointments online. The application can enhance the service provided by companies by making it simpler for clients to set up and affirm appointments. The application functions 24 hours a day, seven days a week so the user can take appointment requests as per his convenience.
Genbook was launched soon after current CEO Rody Moore founded the company in 2006 with $2.2 million from Neo Technology Ventures. In 2011, Genbook announced it had passed a threshold of 10 million appointments booked through the platform in the US. At that time, Genbook claimed to have about 5,000 customers. In 2012, the company released its business analytics and customer reviews features. It has a broader customer base and an established reputation.
Functioning:
Genbook is easy to use too, the user can add the Book Now button to their website, blog, email newsletter and/or Facebook profile to provide clients access to their Genbook scheduling tools. The user controls which time slots they would wish to make available to clients on Genbook. The application supports increments as short as 15 minutes. The client can select their time slot and Genbook updates the user’s profile accordingly. The application also permits users to confirm appointments as much as twelve months in advance. Recurring appointment features are also covered
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Pricing
Genbook has a simple pricing model possible and currently offers three tiers. A free 30-day trial is available for the Standard plan without giving out your credit card number. Every plan includes all Genbook’s features, so what you’re really paying for is the number of people who will be using the scheduler.
• Solo: one login/staff for $20 per month
• Standard: 2-5/staff for $40 per month
• Team: 6-50/staff for $70 per month
Features
Genbook’s main features include:
• Good Analytics: Genbook’s business analytics tools can provide some useful insights into revenue trends. These analyses could really profit a business requiring direction about where to cut back or expand their services, and aren’t available with appointment software.
• Customization: The booking procedure is unusually customized, with the ability to showcase multiple notes and optional or mandatory fields.
• Customer Reviews: Automated, easily displayed reviews benefit any business looking to build a stature online.
• Security: Genbook is very particular about privacy. The company uses firewall and SSL for encryption as well as “infrastructure security and application logic” to ensure data safety. That is as safe as it gets.
Verdict
Overall, Genbook is very simple and intuitive to handle, but it appears geared toward businesses with modest scheduling demands. Its incapacity to take locations, multiple or combined services, number of participants, or resources into consideration might make it more frustrating than advantageous for certain types of businesses. Before getting a Genbook account, take into account whether flexibility in one of these areas is important, or whether standard, straightforward scheduling options for individual clients based on single staff members’ availability is enough.